pen glass

1. What is your return policy?
All sales are final, and we do not offer refunds on any purchases. However, exchanges may be accepted if the product is returned in the same condition as it was received.

2. Are there any additional fees when I use my credit card?
Yes, a credit card processing fee of 4.25% will be applied to all transactions made via credit card.

3. Do I need to fill out any forms before completing my purchase?
Yes, before completing your purchase, you are required to fill out and submit a credit card authorization form to ensure the security of your transaction.

4. How do I confirm my order?
All sales orders must be finalized either over the phone or via email, and must include the requested product. An order confirmation will be provided by a representative of One Plus Wholesale Smoke Shop.

5. Can I change my order after it has been confirmed?
Once your order is confirmed, changes may not be possible due to our final sales policy. Please ensure all details are correct before confirming your order.

6. What happens if I receive a damaged product?
Since all sales are final, we advise you to inspect your products upon arrival. For potential exchanges, items must be returned in the same condition as received.

7. How can I contact customer service if I have more questions?
You can reach our customer service team through the contact information provided on our website for any additional inquiries or assistance needed.